Frequently Asked Questions

Where is your play dough produced?

In Canada! All of our play dough is handcrafted in our studio right outside of Toronto using only premium quality ingredients for a safe, non-toxic play experience.

How long does your play dough last?

Our play dough has ZERO artificial preservatives, which means it is is best kept refrigerated where it can last several months if massaged and played with consistently. If dough is kept outside of the refrigerator, it will last approximately 4-6 weeks. If any signs of mold do appear, please discard it right away.

How should I store our play dough to make it last?

Keeping your dough in the refrigerator, or in a cool, dry place will ensure you’ll get optimal use out of it. Be sure to screw the lids on tightly to prevent the dough from drying out!

Do you ship Worldwide?

Absolutely! We want children all across the globe to benefit from the best play dough experience out there. Shipping rates vary by location and will appear in your shopping cart upon checkout.

For what ages do you recommend play dough?

We recommend play dough for children above 3 years of age, because it is a choking hazard. There is no set limit thereafter as to what age can play with it. Many adults use it as a stress-reliever!

What if my child eats it?

It will taste as though they've swallowed a mouthful of sea water – gross! Even though our play dough is made from 100% food-grade ingredients, our dough is NOT edible due to the high sea salt content. Though our sweet aromas can be tempting to taste, the salty, bitter taste is sure to repel anyone! Sea salt is a natural and effective anti-fungal and antibacterial!

What are the ingredients of your play dough?

We use 100% non-toxic, food-grade ingredients. Our dough is made from wheat flour, sea salt, vegetable oil, and premium quality bakery-grade food coloring and aromas. Please note that our dough contains gluten and soy. Also, we cannot guarantee that our products do not have traces of nuts or have not been cross-contaminated.

Do you add any harsh chemicals or additives to your play dough?

Not at all! Safety is our number one priority. We only use 100% food-grade ingredients.

What is your return policy?

We offer a full money-back guarantee on all our products. Simply return your product back to us along with a copy of the invoice and we’ll issue your refund within a week of receiving it. You will be informed when your refund has been processed. For credit cards, please allows 1-2 weeks to show up on your bill. Please note that customers are responsible for covering all shipping costs required to process their return.

Feel Free to Contact Us

We're always happy to answer any other questions you may have! 
hello@doughparlour.com

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